I worked retail sales at Circuit City long enough to know that when you send out a flyer to customers advertising a special sale, if you won't have enough stock to possibly meet demand, you need to put a notice in the advert with one of the following phrases:
Well, Kay Jewelers at the Battlefield Mall, a jeweler that I have purchases 3-4 items in the past 18 months for my wife and mother sent us an invitation to come in May 5, 6, or 7 and "Choose" one of two rings for a set price. No mention of limited quantities or first come, first served.. nada... So Larry and I went to the Mall on Sunday to buy the only thing my wife asked for Mother's Day!
We walked into the store and waited patiently for a smartly dressed employee to help me. I laid the flyer on the counter and asked to see the ring my wife wanted..... I was told that they don't have them anymore. Now those of you who really know me will be surprised that I kept my cool... didn't yell, pick up things and throw them, didn't call people names... I looked at the woman and said politely... "What?" She responded that they are all out and will not be getting any more in... but they did have the other ring... The one my wife hated! I then proceeded to ask he to show me on the flyer where it says that it is limited quantities... She couldn't and nervously looked from me to the flyer and back several times. I asked her to show me where it says first come, first served... She couldn't and he gaze flicked back and forth a few more times. She then has the gall to say that I should have come in earlier... "Does that flyer say 5th, 6th OR 7th? Or does it say earlier is better?"... No real response... So I asked the magic question? "Would you please get me your Corporate phone number and a supervisor I can speak to tomorrow?" Another gentleman now appears and says that there are no more of the ring I want at their store, but if I would like to give him my name and number, he would try to find one at another store and call me on Tuesday....
No offer of another ring of similar size or type for the price....
No offer to call their corporate offices and find out what they could do for me instead...
Just, "If we find one we will get it for you." .... Not good enough for me... so, I've looked up the phone number for their customer helpline and will be making a call as soon as my workday is over. Interestingly enough they are open until midnight EST... They may have wished they closed at 5.
As we were leaving, I turned to Larry and said.... I'm pissed, they did nothing, and... I have a BLOG!
Good luck Kay Jewelers!
Technorati Tags: Mother's Day, Kay Jewelers, rings
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- Limited Quantities
- First Come, First Served
- Special price limited to stock on hand
- No rainchecks
Well, Kay Jewelers at the Battlefield Mall, a jeweler that I have purchases 3-4 items in the past 18 months for my wife and mother sent us an invitation to come in May 5, 6, or 7 and "Choose" one of two rings for a set price. No mention of limited quantities or first come, first served.. nada... So Larry and I went to the Mall on Sunday to buy the only thing my wife asked for Mother's Day!
We walked into the store and waited patiently for a smartly dressed employee to help me. I laid the flyer on the counter and asked to see the ring my wife wanted..... I was told that they don't have them anymore. Now those of you who really know me will be surprised that I kept my cool... didn't yell, pick up things and throw them, didn't call people names... I looked at the woman and said politely... "What?" She responded that they are all out and will not be getting any more in... but they did have the other ring... The one my wife hated! I then proceeded to ask he to show me on the flyer where it says that it is limited quantities... She couldn't and nervously looked from me to the flyer and back several times. I asked her to show me where it says first come, first served... She couldn't and he gaze flicked back and forth a few more times. She then has the gall to say that I should have come in earlier... "Does that flyer say 5th, 6th OR 7th? Or does it say earlier is better?"... No real response... So I asked the magic question? "Would you please get me your Corporate phone number and a supervisor I can speak to tomorrow?" Another gentleman now appears and says that there are no more of the ring I want at their store, but if I would like to give him my name and number, he would try to find one at another store and call me on Tuesday....
No offer of another ring of similar size or type for the price....
No offer to call their corporate offices and find out what they could do for me instead...
Just, "If we find one we will get it for you." .... Not good enough for me... so, I've looked up the phone number for their customer helpline and will be making a call as soon as my workday is over. Interestingly enough they are open until midnight EST... They may have wished they closed at 5.
As we were leaving, I turned to Larry and said.... I'm pissed, they did nothing, and... I have a BLOG!
Good luck Kay Jewelers!
Technorati Tags: Mother's Day, Kay Jewelers, rings
powered by performancing firefox
powered by performancing firefox
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